Technical assistance

Technical Support Registration

(Spain and Portugal, for other countries, please contact your distributor)

F.A.Q.

How do I request access to the libraries for the first time?

Click on the following link and fill in the form:  https://ipd2004.com/es/descargas

How can I ask for help installing the libraries?

Click on:

1. https://ipd2004.com/en/ticketing

2. Fill in a short contact form (Technical Support) to generate a ticket.

3. A technician will get in touch with you as soon as possible.

I do not understand the options or how to use the libraries. How can I request help with this?

Click on:

1. https://ipd2004.com/en/ticketing

2. Fill in a short contact form (Technical Support) to generate a ticket.

3. A technician will get in touch with you as soon as possible.

Do I have to use one Scan Body for the direct implant library and a different one for the interfaces library?

No. The same Scan Body is valid for both libraries. Once the scan is complete, you can choose one library or the other and make a 3D.

Videos

New features of Exocad Galway

This video shows how our libraries have been adapted to the new version of Exocad so that clients can use Galway’s new features.

Angled on interface

This video focuses on the Custom Interface System® angled libraries in Exocad, showing us the steps we need to take to carry out a proper correction of angulation on the rotational/anti-rotational interface.

Team

Josep Ros

Languages:  

Anselmo Bañola

Languages:  

Rafael Pabon

Languages:    

When requesting assistance, it is required to download the TEAMVIEWER application.

teamviewer